‘Social Listening’: Unilever Looks to Exploit Vaseline’s Viral TikTok Trend.
First identified over 150 years ago on a Pennsylvania oilfield, the humble pot of Vaseline might not appear as an clear candidate for digital platform algorithms.
Nonetheless, its ascent as a popular subject on TikTok has positioned it at the vanguard of an advertising revolution, seeing big businesses allocating substantial funds to content creators and reducing expenditure on advertising goods in conventional outlets.
The Path from Petroleum to Platforms
Originally produced in the 1870s by scientist Robert Cheeseborough, who saw laborers rubbing their skin with a derivative of drilling. Today, a spree of content from users have chronicled its broad application in “everyday tips”.
Promoted as a remedy for cleaning shoes or making fragrance last longer, and also a remedy for creaky hinges. It has even been deployed to prevent the annoyance of crisp flavouring sticking to fingers.
Harnessing the Hype
Detecting the product’s new life online, marketers at Unilever enhanced the tricks by tasking their in-house experts with verification and letting the content creators in on the results.
Claims that Vaseline reduced the burn from hot food on the lips were given the thumbs up. Similarly supported were ideas it could extend fragrance and rejuvenate purses. Proposals that it might bleach teeth or lengthen eyelashes were refuted.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have formed the bulk of its promotional efforts. Yet this viral episode has helped convince executives to ramp up funding for content creators.
This observation of social channels to inform business strategy has been dubbed “social listening”. The company's chief executive, newly named, has suggested it is aiming to spend half of its colossal advertising budget on digital creator content.
Adapting to New Consumer Habits
A leading Unilever executive, who is heading the digital initiative, said the company was merely adjusting to novel methods of connecting with customers. She said participating on platforms “without killing the party” was paramount.
“What is the key to genuine brand integration? This remains our core objective as brands, dating to when neighbors chatted over fences and talking about what they used.
“We are witnessing a departure from a one-to-many model, where we would just send out ads … Currently, it's countless discussions, many communities. The shift of the algorithms means that these audiences appear specific, however, they are large.
“Having your brand advocated by other people, talked about by other people, that is how you can build trust and relevance. Content makers are key. We’re really scaling this advocacy model.”
A Fundamental Consumption Turn
This plan mirrors profound shifts occurring in how media is consumed, with Gen Z and millennial audiences devoting greater hours to apps like TikTok and Instagram than legacy broadcast and print media.
The transition is visible in declines in traditional media advertising. In the UK, advertising income for primary networks have fallen by more than £600m in actual value since the end of the last decade.
Influencer Marketing Expansion
It also reflects a blurring of media roles as large companies almost become production houses themselves, linking up with a multitude of digital creators to enhance their items.
An industry expert from a leading agency said: “Naturally, an exodus of attention out of certain traditional media outlets and they are dedicating far more hours to digital video and image apps than they are watching live TV or reading print.
“Numerous corporations inform us consumers have more faith in suggestions from the individuals they follow more than they trust ads. It's an ongoing shift.”
He said brands could also save money by targeting content creators over big traditional media campaigns, which also permits simpler message refinement to gauge performance.
Such methods are increasing. Promotional expenditure on the creator economy is increasing four times faster than the media industry overall. Stateside, it has increased by over 100% since 2021 and is forecast to attain tens of billions in 2025.
TV's Lasting Role
Regardless of the massive shift, industry figures said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to shape the national conversation.
Sykes said: “One of the highest return-on-investment media opportunities is still major broadcast spectacles. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”